Showing posts with label feedback. Show all posts
Showing posts with label feedback. Show all posts

Tuesday, June 29, 2010

Fuel for the Engine!




A glowing review is the force that keeps the people building the business, and helps us help you. Great feedback is pure gold! We jump for joy receiving feedback with comments like "The basket was PERFECT!" or "EXCELLENT JOB!" It's a real motivator to know we're doing a good job, and when one good review comes right after another, we put the gears into overdrive.



Kickin' it into OVERDRIVE!


Just last week, these two precious pieces of feedback came within 5 minutes of each other.

"Thanks Bonnie.....The basket was PERFECT! She loved it. One of the other girls in the office saw the wine and said "OH MY GOSH, I love Moscato" Katie is very excited. You did an EXCELLENT JOB!

Thank you again.
Cindy"


And shortly after...


"Hi Bonnie, I heard the basket was beautiful! Thank you so much for putting it together so quickly, I really appreciate it. I will hold onto your contact information and look forward to working with you again.

Thank you again,
Gina"


It's been an exhilarating week, and we're finally coming off our high. We're ready for a refuel!

Thursday, June 24, 2010

Small Business: Saving the economy...one job at a time.

There's a growing trend to support small business. Consumers are finding it much more fulfilling to shop at a local Mom & Pop's store rather than a "Big-Box" retailer. People nowadays are looking for appreciation as well as service. They enjoy feeling welcomed and comfortable in an environment that satisfies their need. Sometimes, a listening ear and a caring embrace is worth more than that extra little "Rollback."

The Importance of Feedback

It's a real motivator to know we're doing a good job, and it fuels the fire to put the gears into overdrive. Positive reinforcement is a fantastic way to show your gratitude! Whereas Feedback fuels the customer service engine, telling others drives the economic engine. Word-of-Mouth promotion is critical to the success of small business.


Magnet from Ann Taintor, Inc. 2x2 - $4.95

The more places your voice is heard, the greater the likelihood your favorite corner store will be there when you need them. Aside from telling your friends, another way to show your support is by sharing your experience on Google Places, Yelp, Twitter, and many others by writing a review. You have the power to save the economy...one review at a time!