Thursday, September 16, 2010

An Ounce of Prevention

There's an old saying:
"An ounce of prevention is worth a pound of cure" - Ben Franklin.

When a basket is to be hand-delivered, we request the recipient's daytime phone number. To insure proper delivery, we like to arrange for a convenient delivery time as well as confirming the delivery address.

Occasionally we will have a customer that will question this procedure and ask why we can't "just leave it with a neighbor" or "at the door" if no one is at home.

The answer is simple. We will do this if the sender is willing to accept all liability for lost, stolen or damaged gifts. i.e. " We will get paid no matter what the outcome". Fortunately when put that way, most clients will let us call ahead.

Do You Know Where Your Kids Are?

Recently we received an order where a mother ordered a birthday gift for her daughter. Knowing that this was time sensitive, we left a message the night before and followed up in the morning to arrange for a delivery. Luckily we reached the Birthday Girl just as she was getting ready to go out the door for work.

Turns out the information we were given was five years old!

Had we not insisted on sticking to our delivery protocol of reaching the recipient before sending a local hand-delivered gift, the outcome would have been disastrous .

Fortunately we were spared the "pound of cure"!